Refund, Return and Cancelation Policy

Niks Aroma > Refund, Return and Cancelation Policy

Refund Policy, Return Policy  & Cancellation Policy 

1.Refund  Policy

Eligibility for Refund :

  1. Once return accepted the refund takes time 10 business working days
  2. The shipping charges bear by the customer
  3. If your purchase involved a discount or promotion, the refund amount will be adjusted accordingly.

Non-Refundable Items:

         1.Personalized or custom-made candles.

         2.Candles that have been lit, burned, or used.

         3.Clearance or discounted items.

Refund Process:

         1.Reach out to our customer support team via email or telephone at [Customer Support] to begin the refund process.

         2.Provide your order number, a clear explanation of the reason for the refund, and any relevant supporting documentation.

Refund Amount:

          1.An approved refund shall be issued in accordance with the initial payment method, with the exception of any additional shipping or handling charges.

          2.If your purchase involved a discount or promotion, the refund amount will be adjusted accordingly.

Return Shipping

  1. Reach out through the website or telecall for the return of products
  2. Only damaged items are subject to return no other products
  3. Return accepted within 1 day after you get delivery
  4. The product needs to be in its original packaging, unused, and in its original condition.

No cash on delivery

2. Returns and Exchanges:

We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may return it within 1-2 days of the purchase date for a refund or exchange.

Return Shipping

  1. If the refund is due to a product defect or an error on our part, we will provide a prepaid return label. Follow our return instructions.
  2. If the refund request is not related to a defect or our error, you are responsible for return shipping costs.

 Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact our customer service team immediately. We will provide instructions on how to return the item or arrange for a replacement.

3. Cancellation Policy

  1. Order should be canceled within 2 hrs of order and after that cancellation, you will get no refund
  2. After this period, orders cannot be canceled as they will have entered the shipping process.

Contact Information

If you have any questions or concerns regarding our Refund and Cancellation Policy, please reach out to our customer support team at sales@niksaroma.com or [7676551234].

Please be aware that Nik’s Aroma reserves the right to revise or amend this policy at any time without prior notice. We encourage you to periodically review this policy for updates.

By purchasing anything from Nik’s Aroma you are agreeing to the terms and conditions of our Refund/Cancellation Policy.

 

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